Corona Virus & Covid-19 Precautions

Changes to the way we operate, our methods and practices will change with the recommendations provided by the UK Government and the UK Chief Medical Officer.

Remote Support where possible especially for those isolating

We will provide all support remotely where possible rather than with an on-site visit. You can prepare for this by downloading our remote support software to your computer before you ring:

On-site Visits & Collection and Drop Off

We are no longer entering customer’s houses or workplaces but we are offering remote support for computers, tablets and phones of all flavours.

In certain circumstances we will collect and drop back any computers, that cannot be repaired remotely, at your door with zero contact.

Gloves are worn during transportation and we plug in our own keyboard and mouse to work on the computer which is also wiped down with alcohol wipes before delivering back.

New computer/tablet supply and set up

We will continue to supply and set up new computers/tablets for our customers.

As well as our usual onsite method of setting up we now also offer to complete the set up and configuration in our workshop. We will then wipe the computer/tablet down with alcohol wipes and deliver the computer to your door ready to be used. Once connected to the internet we can finish off any additional configuration remotely using our remote support software and a phone call.

Smart Phone & Tablet Remote Support

We now offer remote support for all mobile devices (Apple and Android). Simply click here to download the support app and then give us a ring.

We will not visit you if any of our staff or families have displayed any of the symptoms of COVID-19 within 14 days leading up to your appointment. Equally, please let us know if you develop symptoms between the point of booking your appointment and the time of our visit.