Privacy Policy


MR Computing Ltd is committed to safeguarding the personal data of all our clients.  When it comes to your personal data, transparency is important to us.  With that in mind, we’re updating our privacy policy to make it easier for you to understand.

  • What information we collect from you
  • Why we collect it
  • How we store and use it
  • When and with whom we share it

Our new policy outlines your data privacy rights and explained how to exercise them – giving you more control over your personal with MR Computing Ltd.

As you are an existing or previous customer of ours we need to advise you that we do have your details on our database and will only use your details for either IT support to you or invoicing.  You can ask us to delete your details at any time.

Any details we hold on you, rest assured that they are secure.  All our computers and systems are both password protected and the data on the computer is encrypted. The data can only be accessed by ourselves Mark and Sue Rickman.

We never share your data with anyone.

If you do not wish for us to keep any of your details on our database, then you may opt out and we will delete all of your information at any time.

Team Viewer and Avast Cloudcare Remote Support Access

Many of our clients that have service plans will have either Teamviewer Remote Support or Avast Cloudcare Remote Support installed on their desktop which allows us to dial in remotely to assist you with any issues you have quickly and promptly.  Both of these services are password protected and we only login to your computer at your request, and we will always advise when we are going to go onto your PC.

If you would rather not have Teamviewer on your computer we will happily uninstall this for you.

Information about GDPR for Businesses

On May 25th, 2018, the new General Data Protection Regulation legislation will replace the existing Data Protection Act.  The legislation is designed to do two things.  Firstly, to ensure that data protection regulations are uniform across the EU Member states. Secondly to encompass emerging technology storage media such as Cloud, USB storage and off-site backup. Even if the UK does leave the EU, the legislation will remain in place.

Some of the main changes introduced by the GDPR are:

  • €10 million fine or 4% annual turnover – Whichever is the greatest
  • Right of access requests can now be verbal, 1 month to comply and charges can no longer be levied
  • Self – reporting is now mandatory

The ICO (Information Commissioner’s Office) are the supervisory authority whose task is to enforce the legislation.  The GDPR is more substantial that than original Data Protection Act and we do urge all businesses no matter of their size, to take the time to become GDPR compliant.

We have now started advising to our existing business Clients, which will help them prove compliance with the GDPR. The suggestions we are making do not cost very much and are more a matter of implementing procedures and policy.  Just some of the easy to implement solutions are:

    Encryption of all hardware

    Frequent changing of passwords

    Staff hierarchical access

    Apply for Cyber Essentials

If you are a business, whether a sole trader or a LTD company, you have an obligation to ensure all data you hold is kept securely. It doesn’t matter if you are a window-cleaner with Clients names and addresses in your iphone only or if you are a large corporation, the GDPR applies to any information you might hold for the purposes of business (even unpaid or free). This legislation should not be ignored.

As a business, we strongly suggest you speak with your own I.T company to ensure they are assisting with GDPR compliance.

We visit the following towns and their surrounding areas: Oxted, Tadworth, Merstham, Tatsfield, East Sussex, Kent, Surrey, Tandridge, Turners Hill, Copthorne, Ashurstwood, Crawley Down, Felbridge, Forest Row, Whyteleafe, Sanderstead, Coulsdon, Caterham, Kingswood, Blindley Heath, Smallfield, Limpsfield, Nutfield, Horley, Horsham, Dormansland, Redhill, Lingfield, Edenbridge, Crawley, Reigate, Westerham, Warlingham, East Grinstead, Godstone, Maidenbower, Crawley, Horley, Salfords, Three Bridges.